CloudTruck Logistics Pvt. Ltd. ("CloudTruck", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you use our platform, mobile application, and related services (collectively, the "Services").
Account information. When you register, we collect your name, mobile number, email address, and company details including GST number and registered address.
Booking and transaction data. We collect information related to your bookings, shipments, payment history, invoices, and any documents you upload for KYC or e-way bill purposes.
Location data. With your permission, we collect pickup and delivery location data to facilitate logistics operations and real-time shipment tracking.
Usage and device data. We automatically collect information about how you interact with our Services, including IP address, browser type, device identifiers, pages visited, and timestamps.
Communications. We retain records of support tickets, messages, and other communications you send to us.
We use the information we collect to:
We do not sell your personal information. We may share your data with the following parties only to the extent necessary to provide the Services:
Logistics partners. Drivers and fleet operators receive booking details such as pickup and delivery addresses required to complete your shipment.
Payment processors. We share transaction data with our payment gateway provider (PhonePe) to process payments securely.
Service providers. We engage third-party vendors for cloud hosting, SMS delivery, file storage, and analytics. These providers are contractually bound to protect your data.
Legal and regulatory authorities. We may disclose information when required by law, court order, or government regulation, or to protect the rights and safety of CloudTruck, its users, or the public.
We retain your personal information for as long as your account is active or as required to provide the Services. Transaction records and KYC documents may be retained for longer periods to comply with tax, accounting, and regulatory obligations under Indian law.
When data is no longer required, we delete or anonymize it in accordance with our internal data lifecycle policy.
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, and destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security assessments.
No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us at privacy@cloudtruck.in. We will respond within 30 days.
We use cookies and similar technologies to maintain your session, remember your preferences, and gather usage analytics. You may disable cookies through your browser settings; however, some features of the Services may not function correctly without them.
Our Services are intended for business users and individuals aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending an in-app notification or email. Continued use of the Services after changes take effect constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team: